Welcome to the California Roleplay HR Handbook

This handbook provides essential guidelines, policies, and procedures for all staff members. Use the navigation tabs above to browse the different sections. Please ensure you read and understand each section to maintain professionalism and uphold our community standards.

If you have any questions or need further clarification, contact your supervisor or a member of management.

California Roleplay Staff Team

Standard Appeal Procedure

Effective Date: 8/6/2025
Last Revised: 8/3/2025
Approved By:
High Ranking Officials

Table of Contents:

1. Introduction
   • 1.1 Appeals
     We review about 10 appeals each week regarding infractions. Each appeal should be considered thoroughly and must be resolved in a way that is fair, impartial and in accordance with a high standard of professionalism.
   • 1.2 Purpose of the Guide
     This guide will help you manage whatever appeal you are faced with. We suggest that you read each section carefully - every section is designed to be relevant and support your efforts when you handle an appeal.
   • 1.3 Our Goal
     We want to make sure every staff member has the same fair opportunity for a review of their punishment, and overturn their punishment (if appropriate), through a thorough, consistent and transparent appeal process.
2. How To Handle An Appeal
   There are many ways to handle an appeal, but we strive to teach all of you how to do it the correct way so that we don’t depend on certain people. Please read every section. Thanks for your time.
3. Standard Format(s)

   Appeal Claiming:

         
         Greetings, I am [Username] with California Roleplay’s [Rank] Team. Please follow the format below, 
         but before that. Please read the following information that we would like to share with you. 
         We recommend using SPaG (Spelling, Punctuation, and Grammar) and re-reading your appeal message before 
         submitting it. Without further ado, please follow this format below.
         
         Roblox Username: 
         Rank:
         Infraction: (Forward the infraction rather than provide a screenshot)
         Appeal Message:
   
         Any AI usage will result in the appeal being automatically denied.
   
         Once you have sent your appeal message, please mention me so I can further evaluate your appeal.
   
         Regards,
   
         [Your Username]
         [Your Rank]
         

   Appeal Handling:

   Emotional and one-sided thinking can also cause problems when deciding an appeal. Just as fairness and impartiality is important in the process, fairness to each staff member is equally important. You need to think openly and gather as much information and context based on the situation, prior to making your final decision.

   Here is the evaluation process which you'll follow:

   1. Read the Appeal in its Entirety
      In one sitting, read the appeal completely. Do not skip portions. You need to understand the context, rationale and tonal aspects of the staff member's appeal.
   2. Obtain Relevant Logs or Evidence
      You need to look through the infraction logs and anything else that is relevant to the punishment. Do not solely rely on your memory.
   3. Check for a Pattern
      Has this individual had similar infractions previously? Is there authenticity or commitment to betterment as indicated by the appeal?
   4. Bring Other Staff if Necessary
      If you are uncertain or the situation is complex, get another opinion from other members of the High Ranking Team who can also offer their insights through their own meaning and experience.
   5. Always be Respectful and Professional
      Even if you end up denying the appeal, which you must be allowed to do, it must be conclusive to show respect. Never accuse or be aggressive. Although you may deny an appeal, you must also leave the staff member with useful feedback.
   6. Final Decision Template
      Below is a response template to use depending on your decision:

   ✅ Appeal Approved Format:

   Hello [Username],
   After a long review and thorough consideration of your appeal, we have come to the conclusion to accept appeal. 
   We appreciate your honesty, maturity, and ability to follow the guidelines outlined in your appeal. 
   We have revoked your punishment, however, we do hope you will continue to abide by our guidelines closely.
   Regards,
   
   [Your Username]
   [Your Rank]
         

   ❌ Appeal Denied Format:

   Hello [Username],
   Thank you for submitting an appeal. After reviewing your message and given the numerous aspects 
   surrounding this situation, we have come to the conclusion to deny your appeal. However, you can 
   appeal again after 2 weeks if any circumstance develops or new information occurs.
   
   Regards,
   [Your Username]
   [Your Rank]
         

   One note about appeal logging and record keeping:
   ✦ You must log all handled appeals. After a decision is reached, log it in the Staff Appeals Tracker and let a High Ranking Team member know if necessary. This allows everyone to see transparency and when an individual has repeat issues or a subsequent appeal.

4. Things to Keep & Reminders
   • Always use formal, clear language.
   • If you are on the fence about an action, do not rush to finish the appeal. You are better off asking than making a mistake.
   • You are representative of the team and group — remain calm, neutral, and respectful.

Signed,

High Ranking Team

End of Document